Shipping, In-Store Pick Up & Other FAQ's
HOW MUCH IS STANDARD SHIPPING?
Shipping is $7.50. You can also select "In Store Pick-up" to save on shipping and pick your order up at one of our five locations.
WHEN WILL MY ORDER SHIP? (Please be aware when ordering that we are expecting delays with processing and shipping due to COVID-19. If you need your order by a certain date we recommend sending us an email first to discuss what we can do.)
Our business hours are M-F 10am-5pm CST. Orders will be processed and shipped within 3-10 days of the order being placed. Please allow up to two weeks for delivery. Weekends and Holidays are excluded from processing and shipping times, so please account for non-business days when selecting your shipping method.
Please note that item availability is updated several times a day, however, in the case that an item you ordered is no longer available before we update the website you will receive an email and a prompt refund, and our biggest apologies for any inconvenience we cause you.
You will get an email with your tracking information once your order has been processed. Once a package leaves our facilities and is scanned as in transit or delivered we are no longer liable, and you will need to contact the carrier for updates.
WHAT IS IN-STORE PICK UP?
We courtesy ship orders from our warehouse or one of our five locations to another for free! When in-store pick up is selected as a shipping option, orders are held at the selected location and are ready for pick-up as soon as you receive a "shipping notification" email. Please allow 3-10 days for us to gather your items from our various locations and get it to your desired location for pick-up. If you have any questions regarding our turn around time please give us a call before ordering (763) 315-9300.
DO YOU OFFER EXPEDITED SHIPPING?
Yes, we certainly know what its like to want things quickly for a last minute birthday outfit or a vacation! We offer Overnight Shipping through Fedex! Expedited Shipping is only valid for orders shipped within the Continental United States. Please contact us if you would like an expedited shipping quote for Alaska or Hawaii. Please keep in mind that this applies during business hours only. Expedited shipping is not free regardless of order size.
DO YOU SHIP TO P.O. BOXES OR APO'S?
Yes! We ship USPS to P.O. Boxes and Military addresses (thank you for your service!) We are not able to offer expedited shipment though, so please keep that in mind!
DO YOU SHIP TO CANADA, ALASKA & HAWAII?
Of course! We certainly can't upset our far away friends! Unfortunately our standard shipping rates do not apply to Canada; shipping outside of the US is $36.00. Once your order ships you will receive tracking information. Shipping outside of the continental United States is not free regardless of order size.
CAN I USE MY APRICOT LANE GIFT CARD ONLINE?
Unfortunately at this time we are not set up to accept gift cards purchased in the Apricot Lane brick and mortar stores. If you are needing a gift card we do offer E-Gift cards online that will be emailed to you. Those gift cards are online specific, and can not be used in the Apricot Lane brick and mortar locations. Sorry for any inconvenience this causes.
HOW CAN I TRACK MY ORDER?
Once your order is processed and a shipping label has been created, you will receive an email with your tracking number. It is always suggested to make an account with us so you can easily log in and keep track of your purchases.
CAN I CHANGE MY SHIPPING ADDRESS ONCE MY ORDER HAS BEEN PLACED?
If you put in the wrong address please call us immediately during business hours at (763)315-9300. If it is outside of our business hours please email us at firstname.lastname@example.org. We begin processing orders immediately so please know that we will do our best to update your info but if the item has already been packaged there is nothing we can do.
MY PACKAGE HAS NOT ARRIVED YET or I RECEIVED MY PACKAGED DAMAGED, WHAT CAN I DO?
Once a package leaves our facilities we are no longer responsible for it. If your package is taking longer than expected to arrive we recommend contacting the shipping company.
If you receive a damaged package we urge you to contact the carrier as soon as possible. If you feel it necessary, please purchase the Shipping + Insurance option at checkout to insure your purchases. Insurance only covers items that are damaged during the shipping process, and does NOT cover previous purchases, clearance/final sale items, items that have been worn or have the tags removed. Please contact us within 48 hours of carrier's delivery time if you have purchased insurance and have received a damaged package that has resulted in a damaged item. Insured Shipping is not free regardless of size.
I HAVE A QUESTION I DIDN'T SEE LISTED HERE!
Give us a call during business hours M-F 10am-5pm at (763) 315-9300 or email us at email@example.com.